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Support for iCoreFusion managed security clients and contractors. For active incidents, use the emergency contact above.

10 articles across 5 categories

Incident Response

Report and escalate active security incidents

3 articles

Managed Security

Understanding your MDR service and monthly reports

2 articles

Getting Started

Onboarding, access setup, and first 30 days

2 articles

Contracting

B2B contracts, invoicing, and scope changes

2 articles

Contact & Escalation

Reach Adam and the team directly

1 article

Need help right now?

For active attacks, call first. Do not wait to confirm the threat before escalating.

Call now

Urgent

How to Report an Active Security Incident

Call or email immediately - do not wait.

All support articles

Incident Response

How to Report an Active Security Incident

Call or email immediately - do not wait.

Incident Severity Levels Explained

How iCoreFusion classifies and responds to different threats.

What Happens After You Report an Incident

The steps iCoreFusion takes from first contact to resolution.

Managed Security

What's Included in Your MDR Service

A full breakdown of what iCoreFusion monitors and manages.

Understanding Your Monthly Security Report

How to read the report iCoreFusion sends you each month.

Getting Started

Onboarding - What We Need from You

Access and information iCoreFusion needs to start monitoring your environment.

Your First 30 Days with iCoreFusion

What to expect during the onboarding period.

Contracting

How B2B Contracts Work with iCoreFusion

The engagement process for hiring Adam directly.

Invoicing and Payment

How invoices are issued and payment terms.

Contact & Escalation

Contact and Response Times

How to reach Adam and what to expect.

Raise a Support Request

Can't find the answer? Send us a request and Adam will respond personally.